Citizens Bank Partners with Teslar Software

Citizens Bank Partners with Teslar Software to Better Serve its Communities

Bank selects automated workflow and portfolio management tools to improve operations, enhance customer experiences

Batesville, Ark.-based Citizens Bank has a reputation for providing exceptional service to its customers; the bank has nearly 20 branches throughout Arkansas and continues to expand its footprint. The bank was seeking ways to improve operations when it was introduced to Teslar based on a peer bank’s recommendation.

“Our goal was to make banking easier for our customers by streamlining operations; it turns out that Teslar will add many more efficiencies that are critical to our future growth,” said Pam Jones, Citizens Bank Executive Vice President – Banking Services and Compliance. “Citizens Bank is owned by local shareholders and governed by a local board of directors, most of whom live, work and invest alongside our customers. Solutions like Teslar provide better service and support to these communities and make an impact on Main Street, while helping us to scale.”

Citizens Bank plans to leverage Teslar’s automated workflows and portfolio management tools to streamline commercial lending and improve processes such as exceptions tracking, reporting and scorecards. Teslar integrates with the bank’s document management portal, which will reduce paperwork and end many manual, paper-based processes.

“Citizens Bank has been recognized nationally and locally as an institution that puts its customers first,” said Joe Ehrhardt, CEO and Founder of Teslar. “With Teslar, Citizens Bank will be able to invest in its commitment to its customers by offering a more agile, enjoyable banking experience, while also helping the bank’s operations and ability to scale. Teslar can help institutions like Citizens Bank stay relevant and grow.”