Increasing Efficiency and Productivity: Liberty National Bank's Success with Teslar Software

Liberty National Bank, based in Lawton, OK, partnered with Teslar to streamline document management, enhance operational efficiency, and improve productivity across their departments to support growth.

The Challenge

The bank faced operational inefficiencies due to siloed systems that limited transparency between departments. Their loan and credit administration teams operated on separate platforms for managing exceptions and imaging, relying heavily on emails and manual processes. This approach led to misplaced documents, lengthy back-and-forth email chains, and inefficient workflows that hindered productivity and prevented cohesive collaboration across teams.

Teslar’s Exception Tracking tools allowed the bank to consolidate their siloed document management and imaging processes into a single, cohesive platform, enhancing transparency and communication.

“When I saw what Teslar could do, I was blown away,” said Michael Bucher, Chief Credit Officer of Liberty National Bank. “One, I thought it was too good to be true. And two, I wondered, ‘What have we been doing all this time?’”

Teslar’s platform allowed the bank to eliminate email-based document handling, solving their issue of misplaced documents and time-consuming document management processes. Now, documents are uploaded into Teslar, then automatically indexed and sent to imaging, reducing manual errors and ensuring they end up in the right place and nothing is forgotten.

The time savings allows team members to reallocate their time toward higher-value tasks. “Teslar eliminates the manual work of individually indexing and imaging each document. We just review to confirm we have the correct document, so we’re focused on what matters, ensuring submitted exceptions are accurate. This has allowed our team to concentrate on higher-value tasks.”

Liberty National Bank not only streamlined document management but also fostered an environment where teams can work more cohesively, focusing on impactful initiatives and elevating overall productivity.

Benefits

The bank has experienced transformative efficiency gains with Teslar’s Exception Tracking tools, leading to significant time savings and operational improvements. By streamlining manual processes and eliminating inefficiencies, the bank saves an estimated 120 hours per week in their credit administration department alone.

Time savings just in the credit department is equivalent to adding two and a half full-time employees.

And reducing rudimentary, manual tasks has allowed the bank to grow without proportionally increasing headcount. "One of my favorite things about Teslar is the efficiency it’s brought to our team. When we signed with Teslar, we were around $550 million in assets with six full-time employees in our credit administration department. We’re now over $1 billion, and we’ve reduced that number to three and a half employees.”

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