Employee Resistance With Your Digital Transformation
It’s true nobody likes change, but it’s particularly frustrating to face changes that seem completely unnecessary. Chris Maher, CEO of OceanFirst Financial, noticed the biggest problem when going digital was a cultural and training gap among employees, “not surprisingly, if you work all day within a bank branch, you don’t personally have a big need to use mobile banking and wouldn’t be an advocate of that technology because it’s not important to you in your life.”